betFIRST Casino FAQs (Go Back)
Find all the necessary information and answers to your questions here!
How do I register with betFIRST?
Registering is free so don't wait, take advantage of our brilliant welcome offer. It also couldn't be simpler: click on the 'Register' tab on the top right of the home page and fill in the form. Finish your registration by clicking on 'Create my account'.
Can I create several BetFIRST accounts?
Players are only allowed one BetFIRST account. The creation and use of several accounts is in violation of our general conditions and could lead to the suspension or closure of the accounts in question.
What do I do if I forget my username or password?
If you've forgotten your password, click on 'Forgot password?' on the top right of the home page and fill in the form. You will receive an email with a link that will automatically direct you to where you can reset your password.
How do I suspend or close my account?
If you would like to temporarily suspend your BetFIRST account, log in and then click on 'My Account' at the top right of the page and then on 'Ban me' in the menu on the right-hand menu. If you would like to start using your account at the end of this period, please contact Customer Services. To permanently close your account, please contact Customer Services.
Deposits and Withdrawals
How do I make a deposit?
You can deposit money easily and in complete security. Log in to the site and click on 'Deposit' on the top right. You'll find the various payment methods we offer.
Why can I no longer use my credit card to deposit money in my account?
First please check that the card number and the security code (3 numbers on the back) have been entered correctly. Please also ensure that the Start and End dates are correct. We also advise you to contact your bank and check that your card is not subject to any restrictions. If the problem continues, please contact Customer Service.
How do I make a withdrawal?
Head to the Cashier section in your account and then to the Withdraw section. Enter your bank details and confirm your request. Your withdrawal request will be processed by our payment agent as quickly as possible.
Please note that this process could take several days if the player account requires verification.
How do I cancel a withdrawal request and return the funds to my player account?
A withdrawal request can be cancelled, and you can return the funds to your account to keep playing. To cancel a withdrawal, you should contact customer service via email, telephone or chat as soon as possible.
How do I use a bonus?
All bonuses come with conditions which must be respected. Winnings may only be withdrawn once these conditions have been met. You can find our general bonus conditions by clicking here.
If you don't want to use a bonus which you've received, contact our Customer Service before placing any bets. Any bets made after receiving a bonus will automatically activate it.
How can I see if a bonus is still active?
Head to the bonus account section once you've logged in. You'll see a table with your current active bonuses and your previous ones.
How do I credit a bonus?
You can use a bonus code by visiting the My Account section of the website, and then My Bonuses and enter your code. Deposit bonuses will be credited automatically.
What do I do if there's a technical problem with the site?
We do everything possible to ensure that the site is functioning correctly at all times. However, certain elements may be interrupted from time to time. Please be patient and try refreshing your browser. You can also contact our Customer Service, which are available 7 days a week for any questions you might have.
How do I receive/stop receiving the newsletter?
To receive the newsletter, you just need to be registered with a valid email address. To unsubscribe to the newsletter, send us an email or click on the unsubscribe link found in the newsletter.
I receive betFIRST emails in my spam folder. How can I get them sent to my inbox?
The number of legitimate emails from betFirst being automatically deleted or redirected to SPAM or BULK folders is steadily increasing due to new anti-spam filters implemented by software and service providers.
On this link are some simple steps for you to follow to ensure that our emails are delivered correctly to your INBOX, including adding betFirst to your safe list or permitted sender list on your email service provider or anti-spam software.