A safe gaming environment
betFIRST is run by the Savegas S.A. society, holder of a gaming licence accorded to them by Gambling Commission and in adherence with the new legislation concerning gambling and betting. Sagevas S.A. is a business registered in Belgium under number BE 832 457 166 and licensed by the Gambling Commission under number FA1 16764.
As a highly secure website, betFIRST guarantees the online security of its francophone players. Firstly, our software is virus-free and can be downloaded and installed on your computer in complete security. The optimum security we offer you is provided by the technology we use to protect our programmes and to maintain game transparency.
Personal Information Security
In order to register with betFIRST, we need some personal information. The principal information needed to register is the following: name, surname, postal address, email, phone number and date of birth to ensure you are old enough to bet on our sites. The personal information which you provide is used only to communicate with you (news/modifications/maintenance/promotions and contests etc.) in order to improve the quality of our service. This data is kept in strictest confidence on secure servers and will never be divulged to a third party, unless under legal or judicial obligation. For more information on our confidentiality policy, click here
Security of your transactions
betFIRST guarantees that your financial transactions are secure, no matter which payment method you use! betFIRST also uses sophisticated MD5 encryption technology in order to completely ensure the safe online transfer of any of the personal information to which we have access. betFIRST ensures that all its players can bet in security and comfort. In order to achieve this, betFIRST has a dedicated team of technicians whose exclusive task is to test and guarantee the correct functioning of the bets and the security of our server. Your transactions have never been as safe and secure as they are with betFIRST!
Information provided by users upon creating their account is strictly confidential. betFIRST will never pass any information on to a third party. The information provided to betFIRST includes the user's email address as well as all other personal information provided at registration. betFIRST will, within reason, use the client's personal information in order to carry out payments and/or withdrawals and any other services which the client may require. Emails addresses may be used to inform the client of news, latest promotions and also to carry out deposits and/or withdrawals.
Use of information
betFIRST will never exchange and/or provide email addresses or personal information for commercial use. betFIRST only uses email addresses of those who contact them via email. After registration, the client may use telephone or online support. If the client no longer wishes to receive email from us, they simply must write an email to betFIRST, mentioning the cessation of emails, to the following address: firstname.lastname@example.org.
Right to any modification, alteration or deletion
The client can review their information and, if necessary, modify or delete it. The client also has the right to deny the use of their personal information for marketing purposes.
Winnings and withdrawals
The winnings and withdrawals of players are kept in strictest confidence. All winnings are recorded on our secure system. betFIRST keeps records of user wins and losses and will reveal them to a third party only when that third party is regulatory or government body.
You can contact the betFIRST Customer Service at any time if you have any queries or if you are in need of help (see the ‘Contact’ panel on the betFIRST website). In order to improve our services, telephone conversations may be recorded or monitored by another member of the team.
If you have any complaints, please do not hesitate to contact us by using the contact forms in the ‘Contact Us’ section. We will do everything possible to resolve the problem as soon as possible. If for any reason you are dissatisfied with the solution we have provided you with, you can make a formal complaint to the Gambling Commission (http://www.gamingcommission.fgov.be).